- Handle inbound and outbound calls generated through social media and digital marketing campaigns.
- Respond promptly to customer inquiries via phone, WhatsApp, email, or other communication channels.
- Understand customer requirements and guide them regarding our healthcare services and diagnostic solutions.
- Explain test offerings, booking procedures, pricing, reports, and other relevant information.
- Qualify leads and convert inquiries into appointments or service bookings.
- Maintain accurate customer records and update lead status in the CRM system.
- Follow up with prospective customers to maximize lead conversion.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Deliver exceptional customer service while maintaining empathy, professionalism, and confidentiality.
- Meet daily call, follow-up, and lead conversion targets.
📌 Customer Support Executive (Mumbai)
🏢 Tzar Labs
📍 Mumbai
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