At Dow, we believe in putting people first and we re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.

If you re looking for a challenge and meaningful role, you re in the right place.

About you on this role

The Integrated Supply Chain (ISC) Improvement Specialist supports the ISC Improvement organization by executing and sustaining defined work processes, systems, and standards to enable consistent, compliant, and high-quality operations across the integrated supply chain. The role contributes through reliable execution, structured problem solving, process documentation, and capability support. Working under guidance of ISC Improvement Leader, ISC Improvement Managers and Senior ISC Improvement Specialists, the role ensures disciplined execution of improvement activities, supports training and adoption, and contributes to incremental process improvements across aligned sub-functions. The role is well suited for individuals who are proactive in learning and problem solving, take ownership of assigned work, and operate effectively under guidance while aligning with established standards and governance.

Responsibilities

- Project Management Delivery: Support execution of assigned improvement initiatives within a defined scope, including data gathering, documentation, tracking, and reporting. Contribute to implementation of solutions and ensure adherence to defined timelines, standards, and governance.
- Escalation Management Resolution: Provide first-level support for operational and process escalations, performing initial analysis and coordinating with cross-functional teams (Operations, Planning, Logistics, Capability, and IT). Escalate complex issues appropriately and support resolution and closure.
- Metrics Performance Tracking:



Track and maintain defined process metrics and performance indicators to support visibility of performance and identification of gaps. Contribute to data collection and basic analysis to enable fact-based decision-making.
- Process Documentation Standardization: Maintain and update supply chain work processes, SOPs, business rules, and knowledge repositories to ensure consistent execution, compliance, and alignment with established standards.
- Training Capability Support: Develop basic learning materials (job aids, process guides, and training content) in collaboration with SMEs, and support coordination and delivery of trainings to reinforce adoption of standard processes and tools.
- Cross-Functional Collaboration: Collaborate with peer team members and stakeholders to support consistent execution of processes and initiatives, ensuring alignment within defined scope and contributing to a One Team ISC mindset.

Qualifications
- 1 3 years of relevant experience in supply chain, business operations, business process improvement, or related roles
- Master s degree in engineering, Supply Chain, Business, or related field
- Foundational experience in business operations, supply chain processes, or project support activities
- Basic understanding of Supply Chain and Customer Service processes, including order management and exception handling
- Demonstrated ability to collaborate and communicate effectively in cross-functional environments
- Exposure to Lean, Six Sigma, Project Management, or structured problem-solving methodologies preferred
- Familiarity with process documentation, reporting tools, and basic data analysis preferred
- Exposure to training, knowledge management, or development of process documentation and job aids preferred

Your Skills
- Execution Discipline Ownership (Guided)




Ability to take ownership of assigned tasks and independently exeute small, well-defined improvement initiatives within a guided scope, while maintaining alignment with established standards, timelines, and objectives.
- Business Process Improvement Foundational Continuous Improvement
Understanding of structured problem-solving approaches and ability to contribute to improvement initiatives, including supporting or independently driving smaller-scale improvements using defined methodologies.
- Supply Chain Customer Service Fundamentals
Basic knowledge of end-to-end supply chain and customer service processes, including order management, fulfillment, and exception handling.
- Project Execution Coordination
Ability to support project activities and independently manage smaller initiatives, including documentation, tracking, coordination, and reporting within a defined scope.
- Data Analysis Basic Metrics Interpretation
Familiarity with data, reports, and dashboards to track performance, identify trends, and support decision-making.
- Training Learning Support
Ability to develop basic training materials (job aids, process guides) and support delivery of learning and knowledge transfer activities.
- Collaboration Communication
Ability to work effectively with cross-functional stakeholders, communicate clearly, and contribute to team objectives in a collaborative workplace.
- Adaptability Learning Agility
Openness to feedback, willingness to learn, and ability to adapt to new processes, tools, and business needs.
- Digital Analytical Tools (Basic Proficiency)
Familiarity with standard digital tools, systems, and platforms used for data analysis, reporting, and process documentation.

Additional Notes
- Relocation/visa sponsorship is not aligned with this role
- To support global operations, ability to support alternate time zones required.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Integrated Supply Chain (ISC) Improvement Specialist (Mumbai)
🏢 Dow Chemical International Private
📍 Mumbai