ServiceNow Solution Architect

Location: Noida/Mumbai/Pune

Experience: 10+

Primary Modules: Platform, ITSM, IRM, ITAM, ITSM, HRSD, CSM, App Engine, SecOps

Job Overview

We are seeking a highly skilled and experienced ServiceNow Solution Architect to lead the design, governance, and strategic evolution of the ServiceNow platform within our organization.

As a Solution Architect, you will define and maintain the architectural vision of the Now Platform, ensuring alignment with business strategy, enterprise architecture standards, and ServiceNows product roadmap. You will work closely with business stakeholders, platform owners, developers, administrators, and integration teams to design scalable, secure, and high-performing ServiceNow solutions across ITSM, HRSD, CSM, and RSM.

This role requires deep platform expertise, architectural governance experience, and the ability to translate complex business needs into sustainable technical solutions aligned with industry best practices.

Key Responsibilities

1. Platform Architecture & Strategy

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Create and maintain detailed architectural views of the ServiceNow platform (logical, physical, integration, and data architecture)

- Define and evolve the ServiceNow instance strategy (single vs multi-instance, domain separation, environment strategy)
- Align Now Platform capabilities with enterprise business strategy and ServiceNow roadmap
- Establish architectural standards,



design principles, and platform governance frameworks
- Identify reuse opportunities, common services, and enforce code quality standards

1. Solution Design & Architecture Governance

- Lead architecture design for new initiatives and enhancements
- Develop architectural controls, impact analysis, and solution blueprints for new requirements
- Ensure scalability, security, performance, and upgrade readiness
- Define data models, CMDB strategy, and configuration standards
- Oversee governance processes, technical design reviews, and architectural compliance

1. Integration & Enterprise Architecture

- Develop enterprise integration strategy between ServiceNow and other systems
- Design REST/SOAP web services and system integrations
- Define API governance, MID Server strategy, and integration security standards
- Ensure seamless data exchange and automation across enterprise platforms

1. Platform Operations & Standards

- Guide platform operations/support teams in implementing technical standards and best practices
- Define policies for development of lifecycle, release governance, and setting management
- Promote DevOps and Agile delivery models within the ServiceNow ecosystem

1. Business & Stakeholder Engagement

- Collaborate with business stakeholders for requirements analysis and solution mapping
- Translate business needs into architectural designs and technical specifications
- Communicate architecture decisions clearly to both technical and non-technical audiences
- Provide technical leadership during implementation and transformation initiatives

📌 Hiring Solution Architect Service Now -Noida/Mumbai/Pune
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