Job Summary:
We are seeking a skilled Desktop Support Engineer (Software) to provide technical assistance and support for software-related issues across the organization. The ideal candidate will be responsible for diagnosing, troubleshooting, and resolving software, application, and operating system problems to ensure smooth day-to-day operations for end users.

Key Responsibilities:

- Provide Level 1 desktop support for software-related issues.
- Install, configure, update, and maintain operating systems (Windows / macOS / Linux).
- Troubleshoot issues related to applications, browsers, email clients, office tools, and enterprise software.
- Assist users with software installations, upgrades, and patches.
- Support antivirus, endpoint security, and software compliance.
- Diagnose and resolve issues related to user profiles, permissions, and access rights.
- Maintain documentation for incidents, resolutions, and standard operating procedures (SOPs).
- Coordinate with internal IT teams or third-party vendors for escalated issues.




- Ensure timely resolution of tickets through helpdesk or ticketing systems.
- Provide user training and guidance on software usage and best practices.
- Monitor system performance and proactively identify potential issues.

Required Skills & Qualifications:

- Bachelors degree or diploma in Computer Science, IT, or related field.
- Strong knowledge of Windows OS, macOS, and common business software.
- Experience with Microsoft Office / Microsoft 365 applications.
- Familiarity with remote desktop tools and ITSM/helpdesk systems.
- Basic understanding of Active Directory, user management, and group policies.
- Positive troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.

Qualification

Diploma / Bachelors in IT, Computer Science, or related field.

📌 Desktop Support Engineer (Mumbai)
🏢 Gravia Technologies
📍 Mumbai