Role: Luxury Sales specialist (Growth & Monetization)

Role Overview

As a Luxury Sales Specialist, you will serve as the primary point of contact for a portfolio of HNI clients, ensuring an exceptional customer experience by driving revenue growth through strategic upselling and cross-selling initiatives.

This role requires a strong blend of analytical thinking, commercial acumen, stakeholder management, and execution excellence. You will collaborate closely with cross-functional teams to deliver seamless customer experiences while identifying opportunities to maximize customer value and business revenue.

Key Responsibilities:
Client Relationship Management & Coordination

- Act as the primary point of contact for HNI clients, managing queries, requests, and escalations.
- Ensure timely resolution by coordinating with internal stakeholders.
- Maintain clear and qualified communication across all client interactions.
- Partner with Sales, Marketing, and the Strategic Leadership Office to ensure seamless execution.

Revenue Growth & Monetization

- Identify and drive upselling and cross-selling opportunities.
- Develop strategic channels, including Family Offices, Wealth Managers, and the Hurun Network.
- Recommend solutions aligned with customer needs.
- Drive opportunities from identification to closure.

Analytics & Business Insights





- Leverage CRM and data analytics to identify high-potential customers and revenue opportunities.
- Analyze customer behaviour and market trends to drive focused actions.
- Monitor pipeline, conversions, and key performance metrics.

Process Excellence & Compliance

- Maintain accurate CRM records and sales pipeline updates.
- Ensure adherence to internal processes, pricing guidelines, and compliance standards.

Skills & Competencies

- Strong analytical, communication, and negotiation skills.
- Commercial mindset with the ability to identify revenue opportunities.
- High ownership, attention to detail, and customer focus.
- Ability to manage multiple stakeholders in a fast-paced environment.

Experience

- 15+ years of experience in Enterprise Sales, Key Account Management, Customer Success, Relationship Management, or Account Management.
- Experience in Real Estate, Wealth Management, Luxury Retail, Hospitality, Private Banking, or similar customer-centric industries.
- Experience managing HNI/UHNI clients will be an added advantage.

Preferred Attributes

- Customer-first approach with strong commercial acumen.
- Structured, organized, and target-oriented.
- Collaborative, proactive, and driven to deliver business outcomes.

Interested candidates can share your updated CV's at [email protected]

📌 AVP/DVP - Luxury Sales (Growth & Monetization Specialist) (Mumbai)
🏢 Lodha
📍 Mumbai