Current Job Location Andheri East for 1 month Later on it will be Nahur Location so if ur comfortable for Nahur Then Apply
Role & responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and helpful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Preferred candidate profile
Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
• Experience using help desk software and remote support tools •Understanding of how CRM systems work
- Excellent communication and problem-solving skills