Operational Management

- Oversee daily airfreight operations, ensuring on-time performance, accuracy, and compliance with SOPs.
- Ensure completion and correctness of all documentation (MAWB/HAWB, commercial invoices, AES filings, DG certs, arrival notices, etc.).
- Optimize booking, routing, and capacity management with airlines and service providers.
- Implement and monitor KPIs such as transit times, milestone completion, service failures, and productivity metrics.
- Drive process efficiency, automation adoption, and operational standardization.
- Ensuring console and shipments are registered in the e-cargo system.
- To work closely with all the stakeholders i.e. shipper, transportation, CHA, airlines, and buying house.
- Provide complete and necessary information to internal/external suppliers to arrange pick-up with optimum efficiency.
- Ensures if cargo is hazardous that systems and documents are completely correct and all stakeholders are advised of the hazardous nature.
- To generate leads from the nominated business.
- To check DG goods and co-ordinate with the airlines for the acceptance of DG goods.
- Liaising with suppliers (agents, carriers, overseas agents) regarding any delays or issues. Liaising with supervisor and/or colleagues on matters, keeping him/her informed where necessary
- Ensure the team is doing the job on time with constant follow-up with the entire team till the documents are handed over to the airlines.
- Handling Claims and Cargo discrepancies per prescribed WWL procedures.

Customer Relationship & Service Excellence

- Manage and support key accounts; ensure service commitments and KPI expectations are met or exceeded.
- Proactively communicate with customers regarding exceptions, delays, or cost impacts.




- Collaborate with sales and account management teams to support business growth, customer onboarding, and service optimization.
- Resolve escalations with urgency and professionalism.

Carrier & Vendor Management

- Negotiate rates and allocations with airlines, trucking providers, and ground handlers.
- Evaluate vendor performance, resolve service issues, and ensure contract compliance.
- Maintain strong relationships with strategic carriers to secure reliable capacity.

Strategic Planning & Continuous Improvement

- Develop and execute strategies to grow the airfreight product, strengthen competitive positioning, and improve customer satisfaction.
- Implement service enhancements, and operational improvements.
- Stay current with industry trends, regulatory changes, and market conditions impacting airline capacity and pricing.

Required skills/Qualification/Education/studies:

- Required to be fully conversant with import and export laws and regulations.
- Minimum 8+ years is operation in forwarding and related to operation, handling, documentation.
- In depth knowledge of Export Air freight operations.
- Excellent knowledge of IATA Dangerous Goods legislation.
- Valuable widespread geographical knowledge.
- In depth knowledge of local aviation security requirements (if any)
- Knowledge of claims handling procedures.
- Excellent knowledge of Air Freight Dangerous Goods legislation.
- Excellent oral and written communication skills.
- High level of accuracy.
- Highly motivated and enjoys working as part of a team.
- Good user knowledge of MS Office, preferably experience in cargo applications.

Interested applicants can share your updated cv at [email protected]

We're looking for immediate joiners or with lesser notice period.

📌 Air Freight Manager (Exports) (Mumbai)
🏢 World Wide Logistics
📍 Mumbai