- Call patients post-consultation and during therapy to collect structured feedback.
- Understand their experience with doctors, therapists, and support staff.
- Identify any dissatisfaction or concern early.
Issue Resolution
- Handle patient concerns with empathy and professionalism over the call.
- Coordinate internally with the clinic team to resolve issues quickly.
- Follow up with the patient till the issue is fully closed.
Tracking & Reporting
- Maintain a daily log of feedback, complaints, and resolutions.
- Share key insights and trends with the management team weekly.
Experience Enhancement
- Suggest process improvements based on recurring feedback.
- Ensure every patient leaves the call feeling heard, valued, and cared for.
Candidate Profile
- Graduate with 6months-1yr of experience in customer service / tele-calling / patient relations.
- Excellent communication in English, Hindi, and Marathi/Gujarati.
- Empathetic listener, patient, and solution-oriented.
- Comfortable handling emotional or sensitive conversations.
- Basic computer knowledge (Excel, Google Sheets, CRM tools).