Job Description

Job Title AGM - Payroll Offshore

Location Andheri/Turbhe

Employment type – Full-time

ABOUT THE COMPANY

A technology-first leader in Healthcare Revenue Cycle Management, and we're redefining what's possible at the intersection of AI, automation, and healthcare finance. Over the last five years, Infinx scaled 4x while sustaining strong margins — a great combination that reflects not just growth, but the quality and durability of what we've built. Today, our platform powers the financial performance of 750+ healthcare clients, across 40+ diverse specialties, processing $2.5bn+ claims annually, supported by a global team of 9,000+ professionals operating across the United States, India, and the Philippines. Our Net Promoter Score consistently ranks among the best in the industry. These aren't transactional relationships; they're long-term partnerships built on measurable outcomes and deep trust. We are backed by KKR and Norwest Venture Partners, two of the world's most respected institutional investors with deep expertise in scaling technology-driven businesses globally. At our core, we deploy AI-led analytics and intelligent automation to solve one of healthcare's most persistent challenges: revenue leakage and operational inefficiency. The work is complex, the impact is real, and the scale is enterprise-grade. We are targeting similar growth trajectory over the next three years by scaling revenue, expanding our AI capabilities, and deepening our footprint across the US healthcare market.

ROLE SUMMARY

The AGM - Payroll Offshore will lead payroll governance, compliance assurance and operational oversight for the US payroll function. The role will ensure accurate, timely and compliant payroll operations across US entities while strengthening controls, vendor governance, audit readiness, SOPs and transformation initiatives.

The position will work closely with US leadership, Finance, HR, Legal, payroll vendors, auditors, brokers and third-party administrators, and will provide senior offshore ownership for a scalable, control-oriented payroll operating model.

KEY RESPONSIBILITIES

Payroll Operations & Controls





- Oversee end-to-end US payroll governance across entities, including bi-weekly and off-cycle payroll cycles.
- Ensure payroll accuracy, completeness, approvals, funding timelines and exception resolution through strong review controls.
- Provide senior escalation support for complex payroll matters, high-risk cases and control exceptions.
- Drive scalable payroll processes for business growth, recent entities and acquisition integrations.

Compliance, Tax & Statutory Governance

- Own compliance oversight for federal, state and local payroll regulations, wage and hour laws, payroll tax laws and statutory deadlines.
- Monitor payroll tax filings, payments, notices, W-2 timelines and vendor-led statutory reporting.
- Ensure payroll policies, systems and SOPs remain aligned with regulatory changes and enterprise governance.
- Oversee payroll tax account openings, closures, maintenance and issue resolution with payroll vendors.

Audit, 401(k), HSA & External Assurance

- Lead payroll audits, regulatory audits and internal compliance reviews from planning to closure.
- Act as a single point of contact for auditors, brokers, third-party administrators and external stakeholders.
- Oversee 401(k) and HSA payroll-linked compliance administration, funding timelines, testing support and documentation.
- Track audit findings, corrective actions and evidence repositories to ensure audit-ready payroll operations.

Vendor, Systems & Transformation

- Govern payroll vendors and systems for service quality, compliance and control effectiveness.
- Lead payroll automation, system upgrades, outsourcing/vendor transitions and process improvement initiatives.




- Approve control frameworks during payroll implementations and ensure compliant post-change operations.
- Maintain payroll dashboards, KPIs, issue logs, compliance calendars and SOP ownership.

Stakeholder & Team Leadership

- Partner with Finance for funding controls, reconciliations, journal entries and reporting.
- Partner with HR for employee lifecycle data, workforce alignment and employee query pathways.
- Partner with Legal/Compliance for regulatory interpretation and risk resolution.
- Lead and mentor the offshore payroll team, building accountability, backup coverage and continuous improvement discipline.

QUALIFICATIONS & SKILLS

- Education: Master’s degree in Finance, Accounting, Business Administration, Human Resources or related discipline; MBA, CPA, CPP or equivalent certification preferred.
- Payroll Expertise: Strong command of US payroll operations, multi-state payroll, payroll taxation, statutory reporting, wage and hour compliance, garnishments and W-2 processes.
- Controls & Governance: Experience managing payroll SOPs, control frameworks, compliance calendars, reconciliations, audit documentation and escalation mechanisms.
- Systems & Analytics: Payroll / HRIS exposure, timekeeping integrations, reporting, exception analytics and automation experience.

SOFT SKILLS / TRAITS

- Strong ownership, professional maturity and discretion in handling sensitive payroll information.
- High attention to detail, compliance orientation and ability to work under tight payroll deadlines.
- Clear communication and stakeholder management across US and India teams.
- Proactive problem-solving mindset with ability to identify risks, drive closure and improve processes.

EXPERIENCE

- 12–15 years of progressive experience in US payroll operations, compliance, controls and governance.
- Minimum 5 years in payroll leadership managing teams and/or payroll operations across geographies.
- Hands-on experience with multi-state US payroll, tax compliance, statutory filings, W-2s, audits and vendor management.
- Experience in healthcare, technology-enabled services, BPO / RCM or large employee-base businesses preferred.

📌 Assistant General Manager - US Payroll (Mumbai)
🏢 Infinx
📍 Mumbai