Process: SBI Banking - Inbound, Email & Chat Process
Roles & Responsibilities
- Handle inbound customer queries through voice, email, and chat channels.
- Provide prompt and accurate information to customers.
- Resolve customer concerns while ensuring a high level of customer satisfaction.
- Maintain quality and productivity standards.
- Follow company policies and process guidelines.
Eligibility Criteria
- HSC (12th Pass) or above.
- Freshers are welcome to apply.
- Excellent communication skills in Malayalam and basic English.
- Robust customer service orientation.
Shift Details
- Male Candidates: 24/7 Rotational Shifts
- Female Candidates: Rotational Day Shifts (6:00 AM - 9:00 PM)
- 1 Rotational Week Off
Salary
- Freshers: 20,000-22,000 take-home per month
- CTC: 25,000 per month