Were Hiring || Assistant Operations Manager (International Process)

- Shifts: Rotational
- Working Days: 5 days a week, 2 rotational week offs
- Location - Ghansoli, Navi Mumbai

Immediate Joiners Preferred

Key Responsibilities:

- Lead, mentor, and manage a team to achieve KPIs & SLAs
- Drive performance metrics Quality, Productivity, CSAT & Compliance
- Handle escalations and ensure timely resolution
- Conduct team huddles, coaching sessions & performance reviews
- Ensure adherence to process guidelines and regulatory norms
- Prepare and present daily/weekly performance reports

Preferred Candidate Profile:

- Experience in Customer Support segment
- Strong people management & team handling experience
- Excellent communication and stakeholder management skills
- Analytical mindset with problem-solving abilities
- Ability to work in a fast-paced, target-driven setting

Interested candidates can connect with-
Simran Rana (HR) - (phone hidden)
Or can share resume on [email protected]

📌 Assistant Operations Manager || Ghansoli (Navi Mumbai) (Thane)
🏢 TP
📍 Thane