- Expert knowledge of Amadeus GDS.
- Hands-on experience in:
- Domestic & International Ticketing
- Refund Processing
- Reissues & Revalidation
- PNR Management
- Queue Handling
- Fare Calculation & Interpretation
- Robust understanding of airline fare rules, ticketing procedures, and travel documentation.
- Experience in handling BSP transactions and airline accounting.
- Knowledge of marine ticketing will be a significant advantage.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple priorities under pressure.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Assist in resolving complex ticketing issues, ADM-related queries, and customer escalations.
- Coordinate with Operations, Accounts, and Sales teams for smooth service delivery.