Core Responsibilities

• Product Strategy & Roadmap:Defining the vision, roadmap, and requirements for CRM systems, specifically focusing on user acquisition, retention, and engagement.

• Growth Optimization:Running experiments (A/B testing) to optimize customer funnels, conversion rates, and retention strategies.

• Data Analysis:Monitoring key performance indicators (KPIs) such as customer engagement rates, conversion rates, and retention rates to identify growth opportunities.

• Customer Journey Mapping:Creating and refining user journeys to improve the overall customer experience and maximize lifetime value.

• Cross-Functional Collaboration:Working with marketing, sales and IT teams to implement features and drive growth.

Key Skills & Qualifications

• Technical Proficiency:Solid understanding of CRM platforms (e.g., Salesforce, HubSpot, Zoho).

• Analytical Skills:Expert-level knowledge of data analysis, user testing, and growth hacking techniques.

• Strategic Thinking:Ability to map out customer journeys and align product features with business growth goals.

• Product Management:Experience in product development, including writing Product Requirement Documents (PRDs) and prototyping.

📌 AGM - CRM Product (Kozhikode)
🏢 Malabar Gold And Diamonds
📍 Kozhikode