Skill required: Language Translation - Customer Service
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:German - Proficient
What would you do? To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreement
Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? Implement practices to improve operational efficiencies
Investigate warranty claims, facilitate recovery, and assign appropriate responsibilities
Conduct and review monthly reporting
Running queries
Verification and analysis of warranty claims based on available external resources (e.g.Dealer portal, parts catalogs, sales information)
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on recent assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts