- Handle inbound calls from customers to resolve their queries and concerns.
- Process customer requests, provide solutions, and escalate issues when necessary.
- Meet daily/weekly targets for call handling, sales conversion, and quality metrics.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-3 years of experience in BPO/Call Center environment or related field.
- Robust communication skills with excellent verbal fluency in English language.
- Proficiency in domestic BPO sales processes, including outbound calling and telesales techniques.
📌 Call Center Executive (Mumbai)
🏢 Credicus Business Services
📍 Mumbai
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