Key Responsibilities

- Process domestic tyre orders and perform order entry in SAP.
- Generate and share proforma invoices with customers and dealers.
- Act as the primary customer contact for order status and product availability updates.
- Monitor customer payments and release dispatch plans accordingly.
- Coordinate with logistics, warehousing, and quality teams to ensure timely dispatches.
- Arrange vehicle placement for planned deliveries.
- Track shipments and ensure dispatch documents are shared on time.
- Maintain order trackers and prepare OTIF (On-Time In-Full) reports.
- Ensure smooth order fulfillment and customer satisfaction.

Required Skills & Qualifications

- 3-7 years of customer service/customer support experience.
- Experience in automotive, tyre, rubber, or B2B manufacturing industries preferred.
- Working knowledge of:
- SAP
- Excel
- CRM systems

- Solid communication skills in English and regional languages.
- Good problem-solving and customer-handling abilities.
- Basic knowledge of:

- Tyre types (Radial, Bias)
- Tyre sizes

📌 Domestic Customer Service Executive (Mumbai)
🏢 Mahansaria Group
📍 Mumbai