The Senior Associate, People Services Team will have responsibilities to Deliver People Services through Consultation and Collaboration with Regional partners which includes Program Participation, Solution Design and Stakeholder Management
Role & responsibilities
- Provides HR transactional/administrative support on HR queries related to process, policies, Data administration, Payroll, HR systems, preparation of operational metrics, employee file maintenance etc.
- Works closely with our internal HR teams to ensure efficient service delivery on Recruitment, on-boarding and Employee Life cycle processes for our employees and managers.
- Analyse key performance data to recommend and implement continuous process improvements & involves self in system/User acceptance testing along with relevant HR teams.
- Responsible to work with the country HR teams to maintain the right data in the HR systems
- Ensures that all the assigned tasks & responsibilities to self and team are completed within the agreed timelines
- Partners with internal HR teams such as C&B;, reporting, Talent acquisition etc.
to develop simplified way of working that ensures efficient HR process output for our employees & managers
- Delivers high quality and consistent service delivery to all internal customers and stakeholders ensuring that the processes are efficient & meet compliance.
- Demonstrate readiness and approachable attitude at all times to assist other cross-functional teams/processes
Preferred candidate profile
- Working in a Global HR Organization
- Preferably part of a few Migrations in an offshored environment
- Positive knowledge of SAP SuccessFactors or Workday and HR ticketing systems such as Service Now or Siebel.
- Experience in handling multiple streams of work concurrently while applying excellent time management and communication skills
- Experience in lean processes, process improvement, implementation of enabling HR technologies will be an added advantage
- Working knowledge in HR Operations, Onboarding and Recruitment process support would be an advantage
- Should be comfortable working with stakeholders and presenting recommendations.