- Handle customer calls, resolve their queries and concerns in a timely and skilled manner.
- Process transactions, provide product information, and upsell/cross-sell relevant financial products to customers.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet daily/weekly targets set by the management while maintaining high levels of quality.
Job Requirements :
- 0-3 years of experience in BPO industry (preferably in banking process).
- Strong knowledge of domestic BPO voice processes, including insurance sales and telesales.
- Excellent communication skills for handling outbound calls effectively.
- Ability to work on domestic processes such as customer care, voice processing, etc.
📌 Tele Caller (Mumbai)
🏢 Credicus Business Services
📍 Mumbai
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