About Company:

Electronic & Engineering Company (I) P. Ltd. (EECI) is a manufacturer and supplier of non-destructive testing (NDT) solutions since 1958.

Our group of companies consists of two manufacturing plants, a head office and design center in Mumbai, and over 300 employees located across 9 locations in India. We strive to provide innovative tools and expertise to increase the reliability and accuracy of NDT inspections.

Our customers are Steel, Aerospace, Automotive, Railway, Defense, Oil & Gas, Nuclear, Heavy Engineering Industry, Power Plants, NDT Service Providers, and Educational Institutes.

EECI has developed a large clientele in America, Asia, Europe, and Africa.

Company Website: www.eecindia.com

Designation: Service Coordinator - UTS

Department: Service

Experience: 2-4 years

Job Location-: Andheri (W)

Key Responsibilities

- Manage Main Repair Memo (RM) and create sub-tasks for service activities.
- Prepare, review, and submit professional service quotations to customers.
- Generate and coordinate Annual Maintenance Contract (AMC) enquiries and follow-ups.
- Coordinate with the Purchase, PI, R&D;, Finance, and external vendors for smooth service execution.
- Follow up on pending commercial matters related to UTS and ensure timely closure.




- Coordinate invoice preparation upon completion of service jobs and follow up with customers for payments.
- Maintain, update, and track service requests through Zoho ticketing/CRM.
- Monitor open service cases and ensure timely closure.
- Maintain service documentation, customer records, and reports.
- Coordinate with service engineers and customers for scheduling and execution of service activities.
- Ensure prompt customer communication and high service quality.

Required Skills

- Excellent communication and coordination skills.
- Experience in quotation preparation and commercial documentation.
- Knowledge of AMC management and service coordination.
- Familiarity with invoice processing and payment follow-ups.
- Hands-on experience with Zoho CRM/Zoho Desk or similar ticketing software.
- Good knowledge of Microsoft Excel, Word, and Outlook.
- Solid organizational skills with the ability to manage multiple tasks.

Preferred Experience

- 2-5 years of experience in Service Coordination, After-Sales Support, Customer Service, or Service Operations.
- Experience in the engineering, industrial equipment, automation, capital goods, or manufacturing industry is preferred.

📌 Service Coordinator- UTS (Mumbai)
🏢 Electronic & Engineering Co. (i)
📍 Mumbai