Key Responsibilities

- Customer Reception: Welcoming EV customers, understanding their vehicle concerns, and meticulously recording complaints (range issues, charging errors, noise, etc.). [1]
- Job Card Creation: Raising and preparing repair orders and cost estimates using the Dealership Management System (DMS / ERP). [1, 2, 3]
- EV Diagnostics & Communication: Acting as the translator between high-voltage (HV) technicians and the customer. Explaining complex EV diagnostics, battery health, and software updates simply. [1]
- Warranty & AMC Management: Processing and raising Warranty Approvals and managing Annual Maintenance Contracts (Value Care). [1, 2]
- Quality Check: Coordinating with the workshop floor to ensure the EV is properly sanitized, charged, and inspected before delivery. [1]
- Post-Service Follow-up:



Conducting post-service follow-ups to guarantee customer satisfaction. [1]

Essential Qualifications & Requirements

- Education: Diploma or Degree in Automobile, Electrical, or Mechanical Engineering.
- Experience: 2 to 5 years of experience in the automobile service industry, with a robust preference for candidates having prior exposure to EVs or advanced diagnostic systems. [1, 2]
- Core Competencies:
- Good understanding of EV technology (regenerative braking, battery management systems (BMS), charging protocols).
- Excellent communication skills and empathy for customer concerns.
- Proficiency in basic IT systems (MS Office, dealer management ERPs).

📌 Walk-in || Electric Vehicle Advisor (Mumbai)
🏢 First Mumbai Store
📍 Mumbai