Process: SBI Banking - Email / Chat & Inbound Process
Location: Malad West, Mumbai
Key Responsibilities
- Handle inbound customer interactions via Voice, Email, and Chat.
- Resolve customer queries accurately and efficiently.
- Maintain customer records and update interactions in the system.
- Ensure compliance with quality and process guidelines.
- Deliver excellent customer service and customer satisfaction.
Eligibility Criteria
- HSC Pass
- Freshers Can Apply
- Malayalam Language Proficiency is Mandatory
- Valuable English & Malayalam Communication Skills
- Immediate Joiners Preferred