Job Title: IT & Network Support Executive

Location

Head Office with travel to all company sites across the city.

Job Summary

We are looking for a proactive and hands-on IT & Network Support Executive to manage and maintain the companys IT infrastructure across the Head Office and all branch locations. The role involves troubleshooting hardware, software, networking, internet, and CCTV issues, as well as planning and setting up IT infrastructure for new sites. The ideal candidate should be capable of working independently, responding quickly to technical issues, and ensuring smooth day-to-day operations across all locations.

Key Responsibilities

- Provide end-to-end IT support for the Head Office and all company locations.
- Diagnose and resolve hardware, software, operating system, printer, internet, Wi-Fi, email, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, biometric devices, and other IT peripherals.
- Configure and troubleshoot LAN, WAN, Wi-Fi networks, routers, switches, firewalls, and internet connectivity.
- Install, configure, maintain, and troubleshoot CCTV systems, DVRs/NVRs, and remote monitoring access.
- Set up complete IT infrastructure for new offices/sites, including networking, internet, CCTV, workstations, printers, and peripheral devices.
- Support Microsoft 365 administration, including Outlook, Teams, OneDrive, SharePoint, user accounts, and email configuration.
- Manage user onboarding and offboarding, user permissions, password resets, and access provisioning.
- Coordinate with vendors, internet service providers, and service partners for procurement, installation, warranty support, AMC management, and issue resolution.
- Procure IT hardware, networking equipment, and related accessories as per business requirements.
- Maintain an accurate inventory of IT assets, software licenses,



networking equipment, and CCTV systems.
- Perform preventive maintenance to ensure minimal downtime across all locations.
- Monitor endpoint security, antivirus status, backups, and report any security or phishing incidents promptly.
- Maintain documentation of IT assets, network diagrams, system configurations, warranties, and service records.
- Provide remote support to employees working from different office locations whenever required.
- Coordinate effectively with internal teams to ensure uninterrupted business operations.
- Plan and standardize IT infrastructure across all offices and project sites to ensure consistency, scalability, and security.
- Identify opportunities to automate repetitive IT tasks and recommend technology improvements that enhance productivity and reduce downtime.

Preferred skills

- Strong knowledge of Windows operating systems and Microsoft Office.
- Experience with Microsoft 365 administration (Outlook, Teams, OneDrive, SharePoint, Exchange Online).
- Good understanding of computer hardware, networking concepts (TCP/IP, LAN, WAN, Wi-Fi), routers, switches, and firewalls.
- Experience in installation and maintenance of CCTV systems.
- Knowledge of printers, scanners, biometric systems, and other office peripherals.
- Strong troubleshooting skills with the ability to resolve issues independently.
- Excellent communication and user support skills with a service-oriented approach.

Other Requirements

- 3–5 years of experience in IT infrastructure, networking, and CCTV management.
- Willingness to travel regularly across the Head Office and all company sites within the city.
- Ability to manage multiple priorities and respond promptly to technical issues, including urgent support requests when required.
- Solid ownership mindset with the ability to work independently, take accountability, and proactively solve problems.

📌 It Support Executive (Mumbai)
🏢 marathon realty
📍 Mumbai