Job Description

Deputy Manager Sales & Marketing (Pharma Excipients)

Department

Sales & Marketing

Location

Mumbai (Head Office) with extensive travel across India

Reports To

Senior Manager Sales & Marketing

Qualification

- B.Sc. / M.Sc. (Chemistry)
- B.Pharm / M.Pharm preferred
- MBA (Marketing) will be an added advantage.

Experience

712 years of experience in Sales & Marketing of Pharma Excipients, Pharmaceutical Ingredients, Specialty Chemicals, or allied industries.

Job Purpose

To support the growth of Viswaat Chemicals' Pharma Excipients business by developing new customers, strengthening existing customer relationships, promoting technical solutions, coordinating product approvals, and achieving assigned sales and collection targets.

Key Responsibilities

Business Development

- Identify and develop new business opportunities within the Pharma Excipients segment.
- Generate enquiries, convert prospects into customers, and expand business with existing accounts.
- Achieve assigned sales, contribution, and collection targets.

Customer Relationship Management

- Manage allocated customer accounts and ensure a high level of customer satisfaction.
- Conduct regular customer visits to understand business requirements and strengthen relationships.
- Coordinate timely responses to customer enquiries and quotations.

Technical Sales

- Understand customer applications and recommend suitable Viswaat Pharma Excipient products.
- Coordinate product sampling, technical evaluations, customer trials, and approval activities.
- Work closely with customers during product qualification and commercialization.

Cross-Functional Coordination

- Coordinate with R&D;, Production, Quality Assurance, Planning, Commercial, and Dispatch teams for timely execution of customer requirements.
- Ensure smooth order processing and timely deliveries.

Market Intelligence

- Track market trends, competitor activities, pricing,



and new business opportunities.
- Collect customer feedback and communicate market requirements for future product development.

Sales Administration

- Prepare customer visit reports, sales forecasts, MIS reports, enquiry status reports, and monthly sales updates.
- Monitor payment collections and outstanding receivables for assigned customers.
- Ensure timely follow-up of customer complaints and coordinate resolution with internal teams.

Customer Engagement

- Represent Viswaat Chemicals during customer meetings, technical discussions, exhibitions, seminars, and industry events.
- Build relationships with Purchase, R&D;, Production, Quality, and Technical teams at customer organizations.

Key Performance Indicators (KPIs)

- Achievement of Sales Target
- New Customer Acquisition
- Business Growth from Existing Customers
- Product Approval Conversion
- Collection Performance
- Customer Visit Effectiveness
- Forecast Accuracy
- Timely MIS Submission
- Customer Satisfaction
- Complaint Resolution Support

Required Competencies

Functional Competencies

- Knowledge of Pharma Excipients and pharmaceutical manufacturing processes.
- Technical sales and application support.
- Customer relationship management.
- Business development and opportunity identification.
- Commercial understanding and negotiation skills.

Behavioural Competencies

- Robust communication and interpersonal skills.
- Self-driven and result-oriented.
- Customer-focused approach.
- Team player with excellent coordination skills.
- Good analytical and problem-solving ability.
- Ability to work under pressure and meet deadlines.

Technical Skills

- Microsoft Excel, Word, and PowerPoint.
- SAP ERP and CRM exposure will be an advantage.
- Strong MIS reporting and data analysis skills.

Travel Requirement

Extensive travel across India for customer visits, business development, product trials, technical discussions, and industry events.

📌 Deputy Manager - Sales & Marketing - Pharma Excipients (Malad East) (Mumbai Suburban)
🏢 Viswaat Chemicals
📍 Mumbai Suburban