Role & responsibilities

We are looking for a proactive and customer-focused Business Support Executive to support our Sales and Operations teams. The ideal candidate should possess excellent communication skills, a customer-first approach, and the ability to coordinate effectively across departments to ensure seamless order processing and customer satisfaction.

Key Responsibilities:

- Partner closely with the Sales team to deliver prompt, professional, and coordinated support to customers.
- Handle customer inquiries, requests, and complaints efficiently via phone, email, and other communication channels.
- Coordinate with the Logistics team to ensure timely dispatch, delivery tracking, and smooth order execution.
- Provide customers with accurate information regarding products, services, pricing, and order status.
- Support day-to-day business operations by maintaining accurate records and preparing necessary documentation.
- Ensure quick resolution of customer issues while maintaining a high level of customer satisfaction.




- Collaborate with internal teams including Sales, Operations, Logistics, and Finance to ensure seamless workflow.
- Follow up on pending orders, deliveries, and customer feedback to ensure service excellence.
- Maintain strong customer relationships through proactive communication and support.
- Prepare reports, update MIS, and maintain customer databases as required.

Required Skills:

- Excellent verbal and written communication skills.
- Robust customer service and relationship management abilities.
- Good decision-making and problem-solving skills.
- Ability to coordinate effectively with multiple teams.
- Strong organizational and time management skills.
- Proficiency in MS Office (Excel, Word, Outlook) and ERP/CRM software is an added advantage.
- Ability to work in a fast-paced environment with attention to detail.

📌 Business Support Executive (Mumbai)
🏢 Talent Corner HR Services
📍 Mumbai