- Manage relationships with existing corporate clients and act as the primary point of contact
- Conduct regular client meetings and site visits across Mumbai
- Understand client requirements and coordinate with Operations, Design, and Horticulture teams
- Drive client satisfaction, retention, renewals, upselling, and cross-selling opportunities
- Handle client queries and ensure timely resolution
- Prepare account plans, reports, and maintain client records
- Manage and guide the Key Account Management team
Preferred candidate profile
- Experience in Key Account Management, Client Relationship Management, Corporate Accounts, or Enterprise Sales
- Experience managing B2B/corporate clients
- Robust communication and stakeholder management skills
- Ability to manage multiple clients and coordinate with internal teams
- Comfortable with frequent travel within Mumbai for client meetings