Skill required: Talent & HR Practice - HR Analytics

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?
As a Delivery Lead, you will be accountable for overseeing the end-to-end delivery of standard and ad-hoc reports within and outside client systems (e.g., Workday). You will manage a team of reporting professionals, ensuring timely, accurate, and high-quality deliverables. The role requires a solid blend of leadership, client engagement, and hands-on technical expertise in MIS Reporting and Excel-based solutions. You will drive continuous improvement, foster team capability, and ensure reporting outputs are aligned with business and client objectives.

What are we looking for?

- Relevant years in reporting / analytics delivery

- Bachelor-s degree (B.A / B.Com / B.Sc / B.Tech or equivalent).

- "Must be open to Australian shift timings:
(9 am to 5 pm) Australian time"
Mandatory: MIS Reporting, Advanced MS Excel, Email Writing Skills, Analytical & Problem-Solving Skills, Strong Verbal Communication, Stakeholder & Operations ManagementPreferred: HR Domain Knowledge,



VBA / PowerQuery

Roles and Responsibilities:

- "
- Lead, mentor, and develop a team of Senior Delivery Specialists and Analysts

- Ensure timely and accurate delivery of standard reports, dashboards, and client-defined outputs

- Act as the primary escalation point for delivery risks and issues

- Serve as the main liaison for client stakeholders on all reporting matters

- Translate business requirements into scalable and sustainable reporting solutions

- Drive automation initiatives using Excel, VBA, and PowerQuery to improve efficiency

- Monitor SLAs, KPIs, and quality metrics for reporting deliverables

- Champion root cause analysis (RCA) and preventive action implementation

- Oversee development and maintenance of robust Excel-based MIS tools

- Ensure adherence to SOPs, documentation standards, and version controls

- Identify opportunities to standardize and scale reporting processes

- Contribute to talent planning, capability building, and succession planning"

Qualification Any Graduation

📌 Delivery Operations Associate Manager (Mumbai)
🏢 Accenture
📍 Mumbai