Job Details

This role is in support of Cencoras global logistics and storage services marketed through our World Courier business.

Responsibilities:

- Delivers day-to-day customer service for clinical trial logistics requests, updates, and inquiries in accordance with established procedures, service levels, and quality requirements

- Prepares study-related documents, site materials, shipment records, and other required forms using approved templates, checklists, and current process requirements

- Coordinates with country operations, clinical teams, sites, and approved external contacts to confirm service needs, obtain missing information, and communicate next steps

- Resolves routine to moderately complex inquiries related to documentation, request status, system access, and service execution within defined guidelines

- Reviews system records and documents for missing information, inaccurate entries, and outdated templates and completes approved corrections or escalates for resolution

- Maintains complete records, version-controlled documents, approvals, and audit notes in required systems and repositories to preserve compliance and traceability

- Prepares status updates, exception summaries, and service communications to support issue follow-up, clean handoffs, and consistent customer service delivery

Requirements:

- High School Diploma/GED or equivalent experience required

- Associate s degree in life sciences, clinical research, business administration, customer service, logistics,



or a related field preferred

- 3+ years of experience in customer service, clinical trial support, clinical logistics coordination, or a related field required

- Certification in Good Clinical Practice, IATA Dangerous Goods Regulations, or customer service/process improvement or equivalent certification preferred

- Fluent English communication skills, both written and verbal - must have

- Willingness to work in rotational shifts, including 9:00 AM 6:00 PM and 1:00 PM 9:00 PM, Monday-Saturday

- Fully on-site availability required

- Excellent customer service orientation with the ability to build trust and maintain strong relationships with clients

- Robust interpersonal skills and the ability to work effectively with internal and external stakeholders

- High level of attention to detail and accuracy in handling customer requests, documentation, and follow-up

- Ability to work in a fast-paced and time-sensitive environment while managing multiple priorities

- Strong organizational and time management skills

- Ability to handle challenging customer situations with empathy, professionalism, and diplomacy

- Good adaptability and flexibility in response to changing business needs and operational requirements

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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