Minimum 1-4 years experience in Relationship Management for Investment related products like Mutual Funds/Life Insurance/General Insurance/PMS/Fixed Income Products. Cryptocurrency knowledge is a plus. Bachelor's degree in Finance, Economics, Business Administration, or a related field. Master's degree preferred. Strong understanding of financial markets, investment strategies, and risk management principles. Exceptional communication, negotiation, and interpersonal skills. Proficiency in data analysis and CRM software. Project management skills. Self-driven and highly ambitious. Results-oriented and the ability to handle pressure. Understanding of KYC requirements and Anti-money Laundering policies is critical. Knowledge of financial markets, products and competitor offerings to assist in meaningful dialogue with clients.

- Client Engagement: Develop and nurture relationships with VIP customers. actively involved in cryptocurrency trading or investment. Maintain relationships with the existing users through multiple channels like mailers and phone calls and sharing knowledge with them on product updates, new listings, etc.
- Understanding Client Needs: Conduct in-depth consultations to understand clients investment goals, risk tolerance, and cryptocurrency preferences to offer tailored solutions.
- Product Penetration: Review product penetration for the assigned users and deepen the existing relationships by cross-selling CoinDCX's other products and services.
- Customer Retention & Revenue: Maintain consistent monitoring of trading volumes within the designated user set, promptly responding to any declines in volume by taking immediate corrective actions.




- Educational Support: Provide clients with comprehensive information and insights on various cryptocurrencies, blockchain technology, market trends, and regulatory updates.
- Customer VoC: Facilitate seamless communication between customers and internal stakeholders to relay valuable feedback, enabling essential product enhancements.
- Collaboration with Internal Teams: Coordinate with internal departments, including compliance, product development, marketing and research, to address client needs and ensure compliance with industry standards and regulations.
- Market Insights: Stay updated with the latest developments in the cryptocurrency space, sharing insights and updates with clients.
- Are you the one: Our missing block You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space. The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this agile landscape. You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do. You embrace a We over Me mindset, growing individually while fostering the growth of those around you. Change is your catalyst, igniting your passion to build and innovate. You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what is possible.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Key Account Manager (Mumbai)
🏢 Coindcx
📍 Mumbai