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What would you do
Implement practices to improve operational efficiencies. Warranty administrator capable of processing and analyzing dealer claims for commercial vehicle. To manage warranty claim for commercial vehicles within designated cycle time (TAT). Investigate warranty claims, facilitate recovery, and assign appropriate liability and responsibilities for the warranty claim failure. Responsible to generate weekly monthly production report for the team. Responsible for quality audits for the team. Verification and analysis of warranty claims based on available external resources (e.g. Dealer portal, parts catalogs, sales information) Manage warranty claim by verifying and validating troubleshooting and diagnostic test performed by the dealer. Technical review of the parts, cause of defect and defect description to validate warranty claims.Collaborate with the internal external stakeholders to understand product issues and determine claim validity. Should be able to interpret dealer s complaint cause correction to take final decision on the warranty claims.
Should be able to understand draw conclusions from attached test/diagnostic reports for fair validation of claims. Communicate with Dealers the shortfall missing information s for timely closure of claims. Should be able to suggest new ideas for warranty saving enhancement be able to generate continuous improvement in the existing used cases. Analyze and Identifying patterns in submitted claims recommend corrective actions to improve warranty savings. Proactively leam about new product launches update on products through web academy and client s websites.Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions.
What are we looking for
Good team playerCoach rest of the team on quality aspects or new learning when requiredA good German language expertData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in English as well as in German
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelinesYour expected interactions are within your own team and direct supervisorYou will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on current assignmentsThe decisions that you make would impact your own workYou will be an individual contributor as a part of a team, with a predetermined, focused scope of workPlease note that this role may require you to work in rotational shifts