Skill required: Talent Development - Learning Operations

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do?
The Learning Admin Lead is responsible for overseeing and leading day-to-day learning administration operations. This role ensures efficient delivery of learning services, adherence to SLAs, quality assurance, and effective people coordination. The role acts as a key point of contact between learners, stakeholders, vendors, and the learning delivery team, while driving operational excellence and continuous improvement in learning processes.

What are we looking for?
"
- Relevant years of experience in learning administration, or learning shared services
- Prior experience in a lead or team coordination role is mandatory

- Exposure to LMS platforms SuccessFactors & ClearXP is mandatory.
Exposure of working with Australian client in airline sector."

- "
- Bachelor-s degree in any discipline

- Certifications in HR, Learning & Development, or Operations are an added advantage"
"
- Strong understanding of Learning & Development operations and shared services delivery

- Hands-on experience with Learning Management Systems (LMS) and learning tools

- Advanced proficiency in MS Excel (reports,



trackers, dashboards)

- People management and task allocation skills

- Stakeholder communication and issue-resolution capability

- Knowledge of Australian compliance, workplace learning standards, and data privacy norms

- Ability to manage multiple priorities in a rapid-paced environment"

- "Must be open to Australian shift timings:
(9 am to 5 pm) Australian time"

Roles and Responsibilities:

- "
- Lead and manage a team of Learning Admin Associates and Analysts

- Oversee end-to-end learning administration activities including scheduling, enrollment, tracking, and reporting

- Ensure SLA, quality, and compliance adherence across learning operations

- Act as escalation point for learner and stakeholder issues

- Coordinate with Learning Partners, HR, vendors, and facilitators for seamless learning delivery

- Review and validate learning data, dashboards, and operational reports

- Drive process standardization, documentation, and continuous improvement initiatives

- Support audits, compliance checks, and data privacy requirements relevant to Australia
Lead client & stakeholder interactions"

Qualification Any Graduation

📌 Delivery Operations Team Lead (Mumbai)
🏢 Accenture
📍 Mumbai