Location: Mumbai/Pune/Chennai/Bengaluru/ Kolkata/ Hyderabad

Candidate Specification & Job Responsibilities:

- Candidate should have 15-20 years of experience in HRO Operations.
- Strong knowledge of all E2E HRO processes - TA-EDM/ WFM- Payroll - Exit - HTR Working Experience of 15 - 17 years of HRO Global countries (NAM/ EMEA/ APAC).
- E2E experience of transition setup of global COE, with KT & DD (SOP/ SOW & MSA)
- Negotiation skills with Client for SLA through BIC post stabilization & implementation
- Strong understanding of all SLAs for HRO up to L4s, Co-relation to KPIs & BOIs Experience in Global ERPs (Workday/ SAP / SucessFactor/ Oracle)
- Understanding of Business & Ops Excellence practices, to present to Client implementing QCP/ FMEA & Risk Analysis Focus & commitment towards Contractual Productivity through levers of automation, efficiency gain.
- Understanding & negotiation skills on TnM for process optimization, experience in Vol vs FTE analysis People Management skills & retention skills through Org policies & practices
- Deliver in high quality, professional and proactive day to day service to client, with agreed SLAs




- Manage & present daily governance through BIC - MIS
- Handle regular communication with the client and different stakeholders
- Continually seek out way to generate current ideas to improve existing process Able to build a positive culture and support to other team members
- Ability to handle confidential information in a discreet, professional manner Responsible for the team development, performance and maintenance within the organization
- Assist your line manager to assess the long term business trends
- Create & implement successful training and development of the team, to ensure E2E cross skilling & succession
- Achieve maximum profitability and growth in accordance with organization plans
- Understanding of Account financials - of Revenue Levers to enhance Gross Margin through Cost Control mechanism.
- Assist in compliance with all the financial and legal requirements, responsibilities and obligations.

Contact Person Hemalatha

Email - [email protected]

📌 HRO Delivery - AGM / AVP / VP (Mumbai)
🏢 Golden Opportunities
📍 Mumbai