- Should understand basic IT related technical terms like MS Exchange, Active directory, office 365, memory, server, CPU, network, IP address, active directory, Microsoft exchange, cloud, windows server, DHCP, DNS etc.
- Prior Experience in infrastructure monitoring will be an added advantage.
Role Details
- Service Desk, Server monitoring, Network monitoring, Troubleshooting server issues & network issues.
- Ability to work independently, be adaptable to change and wide-ranging working hours
- Be responsible for queue monitoring and acknowledging tickets.
- Basic application support knowledge