Job Summary:
The Internet Support Lead is responsible for the operational and administrative management of proxy solutions, including Zscaler and other proxy platforms. This role ensures seamless internet connectivity, enforces internet usage policies, optimizes web traffic routing, and maintains the security and performance of the organization's proxy workplace.

Key Responsibilities:

1. Proxy Administration:

- Manage Zscaler and other proxy technologies, including configuration, updates, and troubleshooting.
- Ensure high availability and optimal performance of proxy services.

1. Operations Management:

- Monitor proxy systems for performance, security, and compliance.
- Troubleshoot and resolve operational issues, collaborating with vendors like Zscaler when necessary.
- Create and maintain incident and problem management records related to proxy services.

1. Policy Management:

- Implement and enforce web filtering and internet usage policies in alignment with company requirements.
- Update policies as needed to meet changing business needs or compliance standards.

1. Integration and Optimization:

- Integrate proxy solutions with other security tools and platforms (e.g., SIEM, firewalls).
- Optimize web traffic routing and implement bandwidth management strategies.

1. Reporting and Documentation:





- Generate and analyze reports on proxy usage, traffic patterns, and security incidents.
- Maintain up-to-date documentation for proxy configurations, processes, and troubleshooting guides.

1. Stakeholder Collaboration:

- Work closely with IT, security, and infrastructure teams to align proxy operations with broader organizational goals.
- Liaise with external vendors for support and service improvements.

Required Skills and Qualifications:

- Proven experience managing proxy technologies like Zscaler, Blue Coat, or similar solutions.
- Strong understanding of web filtering, SSL inspection, and internet security principles.
- Hands-on experience with troubleshooting network and proxy-related issues.
- Knowledge of integration with security tools such as SIEM or firewalls.
- Familiarity with ITIL processes, including incident, problem, and change management.
- Strong analytical and communication skills, with the ability to create detailed reports and technical documentation.

Preferred Qualifications:

- Certification in Zscaler (e.g., ZCCP-IA, ZCCP-PA) or similar proxy-related certifications.
- Experience in managing cloud-based proxy solutions.
- Knowledge of scripting for automation and troubleshooting.

📌 Internet Support Lead (Proxy Operations and Administration) (Mumbai)
🏢 TP
📍 Mumbai