Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations

Your Role

We are seeking for an experienced Talent Acquisition Service Delivery Manager to join our team. The successful candidate will be accountable for the endtoend delivery of TA services across defined geographies or business units.

In this role you will play a key role in:

- Endtoend TA service delivery across assigned scope, ensuring agreed SLAs, KPIs, and quality standards are consistently met.
- Act as the primary escalation point for operational issues, risks, and service disruptions, ensuring timely resolution.
- Ensure recruitment processes are executed consistently and in line with agreed operating models and governance.
- Monitor hiring volumes, pipeline health, timetohire, quality,



and candidate experience metrics.

Your Profile

- Significant experience in Talent Acquisition service delivery, RPO, or inhouse TA leadership roles.
- Proven track record of managing TA operations at scale, including SLAbased delivery.
- Solid stakeholder management skills, with experience working with senior leaders.
- Experience leading and developing multidisciplinary recruitment teams.
- Strong analytical skills with the ability to interpret TA metrics and translate insights into actions.
- Experience working in transformation, transition, or change environments is highly desirable.
- Flexible working in night shifts

What you''ll love about working here

- - Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini.
- The Group reported 2024 global revenues of 22.1 billion.

📌 Talent Acquisition Service Delivery Manager (Mumbai)
🏢 Capgemini
📍 Mumbai