We are looking for a highly skilled and experienced Call Coordinator to join our team in CTL Infotech Private Limited. The ideal candidate should have 2-4 years of experience, good communication skills in English, and the ability to communicate smoothly with customers relating to business transactions.
Roles and Responsibility
- Coordinate and manage customer calls to ensure timely resolution of queries and issues.
- Develop and implement effective call center processes to enhance customer satisfaction.
- Collaborate with internal teams to resolve complex customer complaints and concerns.
- Analyze customer feedback and suggest improvements to services or processes.
- Maintain accurate records of customer interactions and transactions.
- Provide exceptional customer service to ensure long-term relationships.
Job Requirements
- Good communication skills in English and the ability to communicate smoothly with customers.
- Ability to work in a fast-paced environment and handle multiple calls simultaneously.
- Strong problem-solving skills and attention to detail.
- Experience in a call center or customer service workplace is preferred.
- Ability to work collaboratively as part of a team.
- Strong analytical and organizational skills to prioritize tasks and meet deadlines.
For more information, please contact us at CTL Infotech Private Limited.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.