The incumbent is responsible to represent the Bank and present the bouquet of eligible products to the non-managed customer of the Bank. Educate the customer on the digital products of the Bank. RM is trained to identify the right product for the customer and explain the features and perks of the product and selling the same for required revenue generation.
Job Responsibilities(JR) : 6 8 Areas
Actionable (4-6)
Quantitative :
To achieve assigned Unit / value/ Income across product lines
1 RM is responsible to achieve monthly unit and value targets assigned across product line.
2 RM is responsible to educate customer on product lines and provide right product to right customer
3 To achieve month on month productivity on the allocated product line.
4 Contribute to the overall channel achievement.
Customer communication
5 Contact non managed customers of the bank and offer bouquet of products using calling scripts.
6 Ask probing and leading questions to engage and understand customer requirements.
7 Ensure product features & benefits are explained to the customer while onboarding customers.
8 Ensure multi products are pitched to increase customer product holding in the bank.
Qualitative:
Call Quality/Count of calls/Time on system/ Quality of sales
9 Effective interaction or communication with the customer and capture correct customer dispositions
10 Work on the feedback shared with by the supervisor /unit manager/training manager on the quality of Call experience.
11 Ensure Time on system as per KPI defined
12 Ensure Minimum RPC to be maintained on daily / Monthly basis
Digital Product Penetration
13 1.Educate the customer on the digital products of the Bank.
14 2. Show the value and convenience in usage of the digital products.
15 3.Increase digital penetration within the non-managed customer base of the Bank.
16 4.Push digital penetration in the contacted customer.
18 1.RM is required to adhere to all laid down guidelines for Calling
19 2.Ensure all tele calling and product regulatory compliance are adhered
20 3.Adhering to all product guideline
21 4.All guidelines on floor discipline, dialer hygiene parameters.
📌 Virtual Relationship Manager (Mumbai)
🏢 HDFC Bank
📍 Mumbai
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