Roles and Responsibility

- Manage and oversee daily operations of the team to ensure high productivity and efficiency.
- Develop and implement strategies to improve operational performance and customer satisfaction.
- Lead and motivate a team of professionals to achieve their goals and objectives.
- Analyze and resolve complex operational issues and problems.
- Collaborate with other departments to ensure seamless service delivery.
- Monitor and control expenses to ensure cost-effectiveness and budget adherence.

Job Requirements

- Proven experience in BPO operations and management, preferably in an international setting.
- Solid leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams.
- Ability to analyze complex data and make informed decisions to drive business growth.
- Strong problem-solving and conflict resolution skills, with the ability to handle pressure and stress.
- Experience with process improvement initiatives and change management is desirable.

📌 Team Leader- Operations - International (Noida)
🏢 TP
📍 Noida