Roles and Responsibility

- Conduct thorough quality audits to ensure compliance with international standards and regulations.
- Develop and implement effective quality control processes to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to identify areas for improvement and implement changes.
- Analyze data and trends to identify patterns and opportunities for growth and improvement.
- Provide coaching and feedback to team members to improve their performance and adherence to quality standards.
- Stay up-to-date with industry developments and best practices in quality management.

Job Requirements

- Proven experience as a Quality Analyst in a BPO or related industry, preferably in an international setting.
- Solid knowledge of quality management principles, including ISO 9001 and Six Sigma methodologies.
- Excellent analytical and problem-solving skills, with the ability to interpret complex data sets.
- Effective communication and interpersonal skills, enabling collaboration with diverse stakeholders.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Strong attention to detail, with a focus on delivering high-quality results.

📌 Quality Analyst - International (Noida)
🏢 TP
📍 Noida