- Welcome clients and provide a professional front desk experience.
- Book, reschedule, and manage client appointments efficiently.
- Handle daily floor operations and ensure smooth clinic functioning.
- Coordinate with therapists, doctors, and staff for daily scheduling.
- Prepare and manage staff duty rosters and shift planning.
- Support staff welfare activities and maintain a positive work environment.
- Plan and coordinate clinic events, promotional activities, and special campaigns.
- Make feedback and follow-up calls to clients after their appointments.
- Maintain client records and ensure accurate data entry.
- Manage inventory and store supplies, ensuring timely replenishment.
- Handle client inquiries via phone, WhatsApp, and in person.
- Maintain cleanliness and organization of the reception and waiting area.
- Deliver excellent customer service and resolve basic client concerns professionally.
Preferred candidate profile
- Minimum 1 year of experience as a Receptionist or Front Desk Executive in a wellness centre, slimming clinic, skin clinic, salon, aesthetic clinic, or healthcare facility.
- Excellent communication skills in Hindi and basic English.
- Well-groomed, confident, and customer-focused personality.
- Positive organizational and multitasking skills.
- Comfortable using MS Excel, Google Sheets, WhatsApp, and appointment booking software.
- Positive attitude with strong interpersonal skills.
Perks and benefits
- Fixed Salary: 18,000-20,000 per month
- Performance Incentives
- Professional Training
- Career Growth Opportunities
- Friendly & Supportive Work Environment