We are looking for a dedicated and detail-oriented Service & Application Engineer (Medical Devices) for a desk-based role to support our medical device operations. The candidate will be responsible for handling technical support, application guidance, and coordination with field teams and customers, ensuring smooth functioning of services for critical care products.
Key Responsibilities:
- Provide remote troubleshooting and technical assistance to customers and field engineers
- Handle service-related queries via phone, email, or online platforms
- Maintain and update service records, complaint logs, and resolution reports
- Coordinate with service engineers for on-site visits and issue resolution
- Guide healthcare professionals on product usage, features, and troubleshooting
- Assist in virtual product demonstrations and training sessions
- Support sales and service teams with product-related information
- Prepare training materials, user manuals, and SOPs
- Act as a bridge between customers, sales, and service teams
- Track pending service cases and ensure timely closure
- Maintain proper documentation for audits and internal records
- Support in tender documentation and technical specifications (if required)
Requirements:
- Bachelor s degree/Diploma/ITI in Biomedical Engineering, or related field
- 1 5 years of experience in medical devices (service/application support preferred)
- Strong communication and coordination skills
- Positive technical understanding and problem-solving ability
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Ability to manage multiple tasks efficiently
- Requirement of female candidates only
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.