Roles and Responsibility

- Analyze and solve moderately complex problems, creating new solutions as needed.
- Understand strategic direction set by senior management to align with team goals.
- Interact with direct supervisor, peers, and/or management levels at clients or within the company.
- Manage small teams or work efforts (if in an individual contributor role) at a client or within the company.
- Make decisions that impact own work and may impact the work of others.
- Work in rotational shifts, including evenings, weekends, and holidays, as required.

Job Requirements

- Minimum 2 years of experience in a related field, preferably in BPO operations and scheduling.
- Strong understanding of business operations and process improvements.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Ability to analyze data and make informed decisions, with strong problem-solving skills.
- Experience with scheduling tools and software, and the ability to learn new systems quickly.
- Robust attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

📌 WFM Scheduling Analyst I (Noida)
🏢 TP
📍 Noida