Job Title: Customer Care Executive (NR Customer Service)

Department: Customer Service

Industry: Banking / Financial Services / Small Finance Bank

Shift: Night Shift (Mandatory)

Summary:

Manage end-to-end customer service for NRI/NR banking customers by handling queries, service requests, complaints, and relationship management across phone, email, and digital channels while ensuring compliance with banking regulations and service standards.

Key Responsibilities-

- Handle customer queries related to:
- NRE/NRO Accounts
- Deposits
- Remittances
- Debit Cards
- Internet Banking
- Other banking products and services

- Resolve customer complaints and service requests within defined TAT.
- Provide support through calls, emails, chat, and digital channels.
- Ensure complete and accurate documentation for account servicing requests.
- Coordinate with internal teams for query resolution and customer updates.
- Maintain customer interaction records in CRM systems.




- Adhere to RBI guidelines, KYC norms, and bank compliance requirements.
- Drive customer satisfaction and service quality metrics.
- Identify cross-selling opportunities where relevant.
- Meet productivity, quality, and service KPIs.

Educational & Qualified Qualifications

- Graduate in any discipline.
- MBA/Post Graduation preferred.

Experience

1- 5 years of experience in -

- Customer Service
- Contact Center Operations
- Banking Operations
- Customer Relationship Management
- Experience in NRI/NR customer servicing preferred

Skills & Competencies

- Excellent verbal and written English communication.
- Male candidate.
- Willingness to work permanent night shifts.
- Ability to manage end-to-end customer query closure.
- Customer-centric mindset with strong problem-solving skills

📌 Customer Care Executive NRI and NRE Customer Service (Noida)
🏢 Shivalik Small Finance Bank
📍 Noida