Job Title: - Service Delivery Manager/ Account Manager

Location: - Noida (Onsite)

As a Service Delivery Manager, you will play a crucial role in ensuring seamless operations for our assigned accounts. Your responsibilities will encompass a wide range of tasks, from client interactions to strategic planning.

1. Client Relationship Management:

- Develop and maintain strong client relationships through effective communication, both over the phone and email, acting as the primary point of contact.
- Collaborate closely with customer contacts and key decision-makers to understand their needs and identify tailored solutions that exceed expectations.

2. Client Relationship Enhancement:

- Identify and pursue additional business within existing client accounts, including access to new job categories, SOWs, projects, and direct hire opportunities.
- Collaborate closely with internal teams to ensure growth attainment and innovative solutions for assigned accounts.

3. Operational Excellence:

- Handle day-to-day account operations, including interview coordination, offer management, and onboarding processes.
- Ensure timely and successful service delivery aligned with customer objectives, adhering to established processes and guidelines.
- Work collaboratively with internal teams including the Recruiting/Delivery Team, Back Office Teams, etc., to guarantee customer satisfaction, represent all lines of business effectively, and meet companywide goals.

4. Metrics Tracking and Analysis:

- Monitor key account metrics and work proactively with ICONMAs Delivery team, to meet performance expectations.




- Regularly analyze client data, engage in strategic account planning, and provide accurate forecasting.

5. Effective Communication and Documentation:

- Report on key performance indicators, maintaining detailed and accurate records.
- Update and manage client information in accordance with company standards.

6. Problem Resolution and Innovation:

- Take ownership of incoming concerns and issues, providing effective problem resolution.
- Investigate and resolve any client-related concerns promptly.
- Stay informed about industry trends, client needs, and current events.

7. Compliance and Relationship Building:

- Maintain 100% compliance with company and customer policies and delivery methods.
- Maximize existing relationships to drive sales, evaluating and implementing effective strategies.
- Identify additional opportunities within existing client accounts, including SOWs and projects, collaborating with internal teams to achieve growth.

8. Effective Communication and Interpersonal Skills:

- Exhibit excellent communication, both written and verbal, in daily interactions.
- Provide outstanding customer service, addressing inquiries promptly and professionally.

9. Administrative Support and Flexibility:





- Offer additional administrative assistance as needed, including backup coverage for team members.
- Adapt to changing priorities and high-pressure situations in our fast-paced, team-oriented setting.

Essential Skills and Qualifications:

- Professionalism and Interpersonal Acumen: Demonstrate strong communication and interpersonal skills.
- Needs Assessment and Solution Delivery: Assess client and needs, propose effective solutions, and deliver results.
- Relationship Building: Establish and maintain positive client relationships.
- Analytical Abilities: Report on data, analyze results, and communicate insights effectively.
- Time Management and Attention to Detail: Independently manage workloads, meet deadlines, and document crucial information.
- Problem-Solving: Identify issues and resolve them promptly.
- Innovation and Adaptability: Thrive in ambiguous situations, offering creative solutions.
- Negotiation and Diplomacy: Handle negotiations tactfully.
- Proficiency in Office Tools: Utilize Microsoft Office products (Outlook, Word, Excel).
- Industry Experience: Ideally, you have 2+ years of relevant experience in handling similar role in US staffing Industry

If youre a proactive problem-solver with excellent communication skills and a passion for client success, wed love to have you on our team!

At ICONMA, we foster an inclusive environment that values the abilities of all individuals, regardless of background or identity. Join us in making a positive impact!

📌 Service Delivery Manager / Account Manager_US Staffing (Noida)
🏢 ICONMA
📍 Noida