Objectives/purpose of the job: Manage HRBP operations for the assigned BUSINESS DEPT. Demonstrate domain knowledge in conceptualizing and implementing experiential programs. Work closely with Department and respective leadership to partner on people engagement requirements. Provide inputs on ground-level pulse to leadership to strengthen and enhance people engagement. Increasing stickiness (engagement retention) within the dept. Coaching managers on people matters - goal setting, improving morale, giving feedback and coaching. Design positive experiences throughout the employment lifecycle. Promote and institutionalize organization values as part of people engagement activities.
Key Responsibilities:
- People Connects
- Ensure people connects by HRBPs are implemented as per defined SLA
- Ensure high quality connects are undertaken with enhanced attrition tagging efficacy
- Coordinate and implement people connect reviews with respective client account leadership
- Engagement
- Drive appreciation framework across the business unit ensuring effective budgetary controls on monetary rewards and timely implementation
- Lead community building initiatives including and not limited to client account milestone celebrations, EMAIL_ADDRESS engagements etc.
- Implement collaboration weeks from end-to-end working closely with cross-functional teams
- Organize work anniversaries and farewells on a timely basis
- Ensure organization connect through timely implementation of quarterly open houses, helpdesks and providing requisite support for half-yearly townhalls
- Operations
- Provide requisite support and guidance on setting up of current accounts and related assimilation of new associates
- Ensure lifecycle support from onboarding-to-exit on a timely basis with high focus on experience delight
- Drive appraisal cycle and promotions on a timely basis
- Work with account delivery leadership for timely development and implementation of career development plans (CDPs)
- Lead investigations of any untoward inter-personal incidents
- Ensure any additional support requirement from HRBPs is provided in a timely manner
- Retention
- Undertake and guide team members on conducting effective retention discussions, negotiations and time-bound closures
- Support roll-out of any account-specific incentive plans
- Work with CB CoE team for interim corrections and delivery team for rotations
- Communications
- Draft, review and release department wide communications (including and not limited to leadership hiring announcements, anniversary mailers, medical support and condolences etc.)
Staffing
- Provide requisite support for HRBP hiring, onboarding and induction
- Ensure requisite trainings and development of HRBPs
- Provide inputs for appraisals and promotions of HRBP team
Required experience and qualifications
- 13+ years of experience in undertaking HRBP operations and managing a team of HRBPs
- Experienced in partnering with business leadership - ability to work with different personalities and multiple stakeholders
- Led a team of at least 2-3 members, giving assignments, tracking tasks to completion, providing feedback and managing performance
- Familiarity and expertise in developing dashboards, reporting metrics etc.
- Excellent written and oral communication skills
- Experienced in organising and implementing events
- Must have attention to detail in all aspects of work
- Well-developed understanding of IT Services business will be useful
MBA or Post graduate degree in HR preferably from premier B institute is required.