- Handle incoming customer calls related to cctv installation, maintainance, and support.
- Technician coordination for installation and service visits, manage service calls, appointment & follow-ups.
- Coordinate with clients and technical teams for scheduling visits.
- Maintain service records, reports, and call logs.
- Follow up with customers to ensure issue resolution.
- Prepare daily service and attendance reports.
Preferred candidate profile
- Valuable communication and coordination skills.
- Basic knowledge of MS Excel and email communication.
- Ability to handle multiple task and follow up effectively.
- Prior experience in CCTV or sevice coordination