We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in quality analysis, preferably in a customer service or BPO environment.

Roles and Responsibility

- Monitor and evaluate call quality to ensure adherence to company standards.
- Conduct regular audits to identify areas for improvement and provide feedback to agents.
- Develop and implement quality control processes to enhance agent performance.
- Collaborate with team members to resolve customer complaints and concerns.
- Analyze data to identify trends and patterns in customer interactions.
- Provide coaching and training to agents on quality-related topics.

Job Requirements

- Proven experience as a Quality Analyst in a customer service or BPO environment.
- Strong knowledge of quality control processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to work in a rapid-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Experience with quality management software and tools.

📌 Quality Analyst (Noida)
🏢 TP
📍 Noida