- Manage and oversee daily operations of the team to ensure high-quality service delivery.
- Develop and implement process improvements to increase efficiency and productivity.
- Lead and motivate a team of professionals to achieve operational excellence.
- Collaborate with cross-functional teams to meet business objectives.
- Analyze performance metrics and provide feedback to team members.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in BPO operations and management.
- Excellent leadership and communication skills.
- Ability to work in a rapid-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- Experience with process improvement initiatives.
- Ability to motivate and lead a team to achieve operational goals.
📌 Team Leader- Operations - International (Noida)
🏢 TP
📍 Noida
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