Experience: Minimum 2 years of experience in Operations Management/Sales within the Banking domain (BPO/Call Centre experience preferred)
Key Responsibilities
- Manage daily operations of the sales team and ensure smooth process execution.
- Drive sales performance and achieve assigned business targets.
- Monitor team productivity, conversion rates, and quality metrics.
- Conduct regular team briefings, coaching, and performance reviews.
- Analyze MIS reports and identify opportunities for process improvement.
- Handle customer escalations and ensure timely resolution.
- Work closely with stakeholders to ensure process compliance and service excellence.
- Maintain adherence to banking regulations and company policies.
- Recruit, train, and develop team members to improve overall performance.
Required Skills & Qualifications
- Graduate in any discipline.
- Minimum 2 years of experience in Operations Management/Sales in the Banking domain.
- Prior experience in a BPO/Call Centre environment is mandatory.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Good knowledge of sales processes, customer service, and banking products.
- Proficiency in MS Excel, MIS reporting, and data analysis.
- Ability to work in a target-driven and fast-paced workplace.
Preferred Skills
- Experience in banking sales operations, telesales, or customer acquisition.
- Strong problem-solving and decision-making skills.
- Ability to motivate and manage large teams.
Compensation
- As per industry standards and candidate experience.