Role & responsibilities

- Handle inbound/Outbound inquiries and provide detailed information about Medanta Noida offerings/Services.
- Handling customer complaints and follow-ups
- Maintain excellent communication, empathy, and professionalism while interacting with patients and families.
- Achieve daily/weekly call targets and conversion goals.
- Record call details, patient interactions, and follow-ups accurately in the CRM system.
- Ensure high levels of patient satisfaction and service quality through effective engagement.

Any other ad hoc duties related to hospital operations assigned by supervisor

Preferred candidate profile

- Graduate
- Good communication skills both verbal and written
- Great interpersonal skills and team work ability
- Positive analytical skills and quick thinking
- Dedication and passion to meet and exceed customer expectations both internal and external
- Positive, pro-active, motivated with “can-do” attitude

📌 Walk-in || Executive - Call Centre (Noida)
🏢 Medanta
📍 Noida