- Manage and supervise a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for growth.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.
Job Requirements
- Proven experience in a team leadership role within the BPO industry.
- Strong knowledge of international operations and processes.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced workplace and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with performance management and development programs.
📌 Team Leader- Operations - International (Noida)
🏢 TP
📍 Noida
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